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Gateway to
Knowledge
and
Skills
Master the art of navigating challenging workplace conversations with confidence and professionalism.
Course Cost
Self-paced learning
Duration
5 Modules
Time Commitment
3 - 4 hours per module
Level
Intermediate
Difficult conversations are inevitable in any professional setting. Whether it’s giving constructive feedback, addressing conflicts, or handling sensitive topics, this course provides you with the tools and techniques to approach these conversations calmly, clearly, and effectively. Learn how to plan, listen, recognise, articulate, and resolve difficult conversations in a way that builds trust and maintains professional relationships.
Plan
Approach conversations with clarity and confidence.
Module 1Listen
Master active listening to reduce misunderstandings.
Module 2Recognize
Balance acknowledging others’ views while maintaining your stance.
Module 3Articulate
Express your message clearly and respectfully.
Module 4Resolve
Implement effective strategies for positive outcomes.
Module 5Advertisement
Learn more
Master difficult conversations and lead your team more effectively.
Apply nowHow long do I have to complete the course?
There are no time limits or restrictions—complete the course at your own pace.
Do I get a certificate?
Yes, upon successful completion, you will receive a Certificate of Completion.
